We want to thank you for doing a great job installing our new force air gas furnace. When our oil ran out, you can the very next morning to the rescue! We love the new heat we are enjoying thanks to you!
Thanks for being there for us!
Leanne & Ryan D. - Wilton, NY
Just a little note to say how pleased we are with our new geothermal system. The two Daves did a great job with the installation and we really appreciate their fine work. They were very patient and answered my questions. Now I understand so much about the system. I truly appreciated their kindness and courtesy to me.
Mr. & Mrs. West - Fort Edward, NY
Thank you so much for handling this so promptly and professionally. I appreciate you being able to replace my unsafe furnace during the holidays.
Donna Gilman - Hudson Falls, NY
I write to you as a satisfied customer. Recently, after meeting with you and exploring options, your staff has completed the installation of a Water Furnace Series 7 HVAC and Domestic Hot Water System. Exactly as you portrayed this system is not only marvelous technology, it is performing flawlessly.
I am impressed by it's capabilities and the quietness of its operation. If it were not for the air circulating in the living space of my home, I would not know when it is running. While the short period of time in which it has been operating is not enough of a sample, I have witnessed a lowered electric bill from National Grid compared to my previous system. Needless to say, we're impressed!
I would be remised, in fact, it is probably the larger reason why we are so pleased, not to mention the outstanding and professional service that you and your staff continually provide. It is always a pleasure to speak with Marge and Ryan on the telephone. Your service technicians are always courteous, competent and easy to work with. They also kept our previous system running perfectly and I have no reason to believe that the high level of service will not continue. Lastly, the installation of the new system, in my less than spacious basement, was no easy task. That being said, everything was installed with optimum efficiency and quality. I also very much appreciate the explanations of the work that was being done. Your staff members made sure that not only were my questions answered, but also that I understood how these products and their operation would accomplish their tasks.
I thank you very much for all of the time that you personally spent with me. We are very pleased to continue to do business with Thermal Associates and look forward to continuing to live in a comfortable and efficient home thanks to all of you!
Ray Ciccarelli, Bolton Landing